1. What is raw hair?

Raw hair refers to hair that has been collected directly from a single donor and has not undergone any chemical processing or alterations. It is in its most natural form, typically collected from sources like temples, donation centers, or private individuals.

2. What is the difference between raw hair and virgin hair?

• Raw Hair: Sourced from a single donor with no chemical treatments, cuts, or alterations. It maintains the natural texture and integrity of the hair.
• Virgin Hair: Hair that has not been dyed or chemically treated, but it may come from multiple donors and may undergo minimal processing like washing or detangling.

3. Where does your raw hair come from?

Our raw hair is sourced ethically from trusted suppliers in countries known for high-quality hair, such as India, Cambodia, Vietnam, and Indonesia. We work directly with donation centers and established networks to ensure quality and traceability.

4. How is the raw hair collected?

The hair is collected by reputable temples, community centers, or through direct donations. We prioritize sourcing hair in a manner that is respectful to the donor's culture and ensures ethical practices.

5. What is the quality of your raw hair?

We offer premium-grade raw hair, which is known for its strength, natural texture, and durability. Our raw hair is not chemically treated, ensuring that it retains its natural luster and can be styled, colored, and maintained like natural human hair.

6. Can I customize the hair length or texture?

Yes, we offer a variety of lengths, textures, and colors (natural tones). If you're looking for something specific, feel free to reach out to our customer service team to discuss custom orders.

7. How do I care for raw hair?

Caring for raw hair is similar to caring for your own natural hair. Here are some general guidelines:

• Wash with a sulfate-free shampoo.
• Use a hydrating conditioner.
• Avoid excessive heat styling or chemical treatments to preserve the hair's natural texture.
• Detangle carefully with a wide-tooth comb.

8. Is raw hair the same as remy hair?

While both raw and Remy hair are high-quality, raw hair is not always Remy hair. Remy hair is a type of hair where the cuticles are kept intact and aligned in the same direction to reduce tangling. Raw hair is simply hair that has not been processed in any way, and its cuticle alignment can vary depending on how the hair is collected.

9. How long does raw hair last?

With proper care, raw hair can last for years. Many clients report that their raw hair extensions or wigs last 2-5 years or even longer. Durability depends on maintenance, how often it's styled, and the quality of the raw hair itself.

10. Is your raw hair ethically sourced?

Yes, we prioritize ethical sourcing practices. We work closely with our suppliers to ensure that the hair is obtained respectfully and that the donors are compensated fairly. We also ensure that the sourcing adheres to local regulations and community standards.

11. Can raw hair be dyed or bleached?

Yes, raw hair can be dyed or bleached, but we recommend doing so with caution. Since the hair is in its natural state, it is more receptive to color and bleach treatments than processed hair. It's always a good idea to seek professional help when coloring or bleaching raw hair to maintain its quality.

12. How is the hair packaged and shipped?

Our raw hair is carefully packaged to maintain its quality during transit. Each bundle or unit is labeled and sealed to ensure it arrives in perfect condition. We offer a variety of shipping options depending on your location, including express and international shipping.

13. Do you offer returns or exchanges?

Due to the nature of raw hair and the fact that it is a custom product, we do not offer returns or exchanges. However, if there is a problem with your order, please contact us within 7 days of receiving your hair, and we will work with you to resolve any issues.

14. Can I use raw hair for wigs and extensions?

Absolutely! Raw hair is a popular choice for custom wigs, weaves, and extensions because of its natural look, durability, and ability to hold styles. We work with wig makers and stylists to provide hair that is ideal for these applications.

15. Do you offer wholesale pricing?

Yes, we offer competitive wholesale pricing for salons, hair stylists, and business owners who want to stock our raw hair. Please contact us for more information about bulk orders and wholesale partnerships.

16. How do I place an order?

You can place an order directly through our website or by contacting our customer service team for assistance. We accept various payment methods and will guide you through the process to ensure your order meets your needs.

17. How can I contact customer service?

If you have any questions, feel free to reach out to our customer service team via email at therawhairsourcecstservice@gmail.com or call us at 410-905-4449. We are available Monday to Friday, from 9 AM to 5 PM eastern time, and will respond as quickly as possible.